Privacy Policy

Last updated: August 07, 2025

1. Introduction

404 Software Labs, S.L. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

2. Data Controller

404 Software Labs, S.L. is the data controller responsible for your personal data.

CIF: B13685672
Address: c/Serranía del Turia 4, ch.2, Gandía, 46730, Spain
Email: info@404sl.es
Phone: +34 658 236 643

3. Data We Collect

3.1 Information You Provide

  • Name and contact information (email, phone number)
  • Company name and business information
  • Billing and payment information
  • Communications and correspondence
  • Project requirements and specifications

3.2 Information Automatically Collected

  • IP address and browser information
  • Device and operating system information
  • Usage data and analytics
  • Cookies and similar technologies

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To perform our contract with you or take steps to enter into a contract
  • Legitimate interests: To operate our business, provide customer service, and improve our services
  • Legal obligations: To comply with applicable laws and regulations
  • Consent: Where you have given explicit consent for specific processing activities

5. How We Use Your Data

We use your personal data to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage and trends to improve our services
  • Comply with legal obligations

6. Data Sharing

We may share your information with:

  • Service providers who assist in our operations
  • Professional advisors (lawyers, accountants, auditors)
  • Government authorities when required by law
  • Potential buyers in case of business sale or merger

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

For tax and accounting purposes, we typically retain financial records for 6 years as required by Spanish law.

8. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

9. Your Rights

Under GDPR, you have the following rights:

  • Right to access: Request copies of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data
  • Right to restrict processing: Request restriction of data processing
  • Right to data portability: Request transfer of your data
  • Right to object: Object to processing of your data
  • Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@404sl.es.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

11. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Functional cookies: Remember your preferences and personalize your experience

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

14. Complaints

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD):

Website: www.aepd.es
Address: C/ Jorge Juan, 6, 28001 Madrid, Spain

15. Contact Us

For any questions about this privacy policy or our privacy practices, please contact us:

404 Software Labs, S.L.
Data Protection Officer
Email: info@404sl.es
Phone: +34 658 236 643
Address: c/Serranía del Turia 4, ch.2, Gandía, 46730, Spain